Night Porter part time

Holiday Inn Stevenage; Stevenage; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts on hotels

Free staff parking

Staff meals on duty

Job summary

Holiday Inn Stevenage is seeking a Night Porter to ensure the safety and comfort of guests during night hours. You will conduct security checks, assist guests, and help prepare the breakfast service at 6 am while maintaining courteous communication with residents.

You will also support other hotel operations in food & beverage, maintenance and guest services, delivering first-class service and teamwork. Opportunities for development across departments are available.

Qualifications

• Strong attention to detail to ensure all areas are clean and presentable.
• Good communication skills to interact with guests and staff effectively.
• Customer service mindset to assist guests and handle requests.
• Ability to work overnight shifts, including night-time hours.

Responsibilities

• Ensure safety and security of guests, staff, and the hotel at night.
• Perform minimum of 2 security checks at regular intervals with emphasis on security and fire safety.
• Assist with breakfast preparation for 6 am.
• Liaise with guests and residents, handling problems and resolving complaints professionally.
• Support night-time operations in food & beverage, maintenance, and other areas requiring first-class service.

Skills

Attention to detail

Communication

Customer service

Overnight availability

Job description

What is in it for you?

As part of the team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• AccessPay – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6 am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.