Hotel Porter & Night Concierge

JOHN LEWIS; Cookham; On-site; GBP 19,000 - 23,000; Full time

Job summary

John Lewis invites applications for a Hotels Porter to join our hotel team, delivering cleanliness, hygiene and presentation across guest-facing and back-of-house areas, and ensuring a first-rate guest experience during the night.

The role requires a full UK driving licence, the ability to stay calm under pressure, and flexible hours worth 37.5 hours across seven days. You will clean rooms, manage laundry runs, assist with room set ups and support maintenance.

Qualifications

• Full UK Driving Licence required.
• Basic PC skills required.
• Ability to remain calm under pressure in a busy environment.

Responsibilities

• Clean guest rooms, public areas and back-of-house spaces.
• Provide outstanding customer experience as a brand ambassador.
• Resolve customer queries or complaints at the first point of contact.
• Clean and maintain all areas across the Estate.
• Carry out laundry runs across the Estate; a driver’s licence is essential.
• Coordinate with Events Coordinator to plan and deliver room set ups.
• Prepare the Conference Centre for following day's trade.
• Occasionally take the Night Porter role in the absence of the Night Porter.
• Support the Maintenance team to keep areas clean and well presented.

Skills

Full UK Driving Licence

Basic PC skills

Ability to remain calm under pressure

Job description

John Lewis invites applications for a Hotels Porter to join our hotel team, delivering cleanliness, hygiene and presentation across guest-facing and back-of-house areas, and ensuring a first-rate guest experience during the night.

The role requires a full UK driving licence, the ability to stay calm under pressure, and flexible hours worth 37.5 hours across seven days. You will clean rooms, manage laundry runs, assist with room set ups and support maintenance.