Hotel Manager: Lead Teams & Elevate Guest Experience

Travelodge Hotels Limited; Weston-super-Mare; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Annual bonus up to 13%

Flexible hours and part-time option

50% discount on rooms, food and soft |

Discounts for friends and family - £19

£50 voucher on work anniversary

28 days annual leave + service-based增

High street retailer and mobile phone

Pension scheme 8% (employer 3%)

Zusammenfassung

Travelodge Weston-super-Mare is seeking a Hotel Manager to lead and develop hotel teams on a full-time basis, delivering outstanding customer experiences. You will coach staff, recruit, and ensure brand-standard food service where applicable, while driving upsell opportunities and KPI performance.

You will oversee housekeeping, maintenance, and safety, manage rosters and banking, and promote employee engagement through incentive schemes to achieve excellent guest satisfaction.

Qualifikationen

• Experience leading a team in a service-led, customer-facing industry.
• Food & beverage experience is advantageous for a Bar Café hotel.

Aufgaben

• Lead, coach and motivate hotel teams.
• Create personal development plans and induct new staff.
• Recruit and onboard new team members with welcoming inductions.
• Oversee food and beverage service to brand standards (Bar Café hotels).
• Drive upselling and KPI target achievement.
• Ensure rooms and public areas are cleaned to company standards.
• Oversee repairs, maintenance, and health & safety.
• Manage rosters, banking and incentive schemes.
• Engage and motivate team members through incentives.

Kenntnisse

Team leadership

Customer service

Communication

Jobbeschreibung

Travelodge Weston-super-Mare is seeking a Hotel Manager to lead and develop hotel teams on a full-time basis, delivering outstanding customer experiences. You will coach staff, recruit, and ensure brand-standard food service where applicable, while driving upsell opportunities and KPI performance.

You will oversee housekeeping, maintenance, and safety, manage rosters and banking, and promote employee engagement through incentive schemes to achieve excellent guest satisfaction.