Hotel Manager: Lead Teams & Earn Bonuses

Travelodge Group; Cheltenham; Hybride; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

Annual bonus up to 13%

Flexible working hours

Room discount

Food & beverages discount

Friend/family discounts

Work anniversary voucher

28 days annual leave

Retail and mobile discounts

Pension 8%

Résumé du poste

Travelodge Cheltenham is seeking a Hotel Manager to lead, coach and motivate the hotel teams on a full-time basis, delivering an outstanding customer experience at all times. You will develop personal development plans, recruit and induct staff, and ensure brand-standard food service where applicable.

You will maximise food and beverage sales, review customer feedback, maintain cleanliness and safety, manage rosters and banking, and drive engagement through incentives across the team.

Qualifications

• You have led a team in a service-led customer-facing industry.
• Experience in coaching and developing team members.
• Ability to recruit and induct new staff.

Responsabilités

• Lead, coach and motivate hotel teams to deliver exceptional customer experience.
• Develop personal development plans with team members for career growth.
• Recruit, induct and onboard new staff with a warm welcome.
• Ensure food and beverage service meets brand standards where applicable.
• Drive food and beverage sales through upselling where relevant.
• Review customer feedback and implement targeted improvement plans.
• Oversee room and public area cleanliness, repairs and maintenance.
• Handle rota management, banking and health & safety.
• Engage team members to maximise earnings through incentive schemes.

Connaissances

Team leadership

Customer service

Coaching

Recruitment

Description du poste

Travelodge Cheltenham is seeking a Hotel Manager to lead, coach and motivate the hotel teams on a full-time basis, delivering an outstanding customer experience at all times. You will develop personal development plans, recruit and induct staff, and ensure brand-standard food service where applicable.

You will maximise food and beverage sales, review customer feedback, maintain cleanliness and safety, manage rosters and banking, and drive engagement through incentives across the team.