Hotel Manager: Lead Team, Elevate Guest Experience

Travelodge Hotels Limited; Cheltenham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus up to 13%

50% room and F&B discount

28 days annual leave

Pension scheme 8%

High street discounts

Staff incentive schemes

Discounts for friends and family

Birthday/anniversary vouchers

Career development opportunities

Flexible and part-time hours

Job summary

Travelodge Cheltenham is seeking a Hotel Manager for a Full Time position. You will lead, coach and motivate hotel teams to deliver an outstanding guest experience, while driving personal development, recruitment and frontline operations.

The role includes ensuring food quality, upselling, and maintaining high standards across rooms and public areas. You will manage rotas, banking, health and safety, and oversee repairs, with an emphasis on achieving KPI targets and a welcoming, service-led

Qualifications

• Experience leading a team in a service-led customer facing industry.
• Food & beverage experience would be advantageous for Bar Cafe hotels.
• Ability to work in a fast-moving environment and deliver hotel KPIs.
• Clear, straightforward communication to ensure teams understand their role.

Responsibilities

• Lead, coach and motivate hotel teams to deliver an outstanding guest experience.
• Create personal development plans for career growth.
• Recruit and induct new team members warmly.
• Ensure food is prepared and presented to brand standards.
• Maximise food and beverage sales through cross- and upselling.
• Review customer feedback and implement action plans.
• Ensure rooms and public areas are clean to company best practice.
• Oversee repairs or maintenance as needed and manage rota/banking.
• Uphold health & safety and drive incentive schemes for staff.

Job description

Travelodge Cheltenham is seeking a Hotel Manager for a Full Time position. You will lead, coach and motivate hotel teams to deliver an outstanding guest experience, while driving personal development, recruitment and frontline operations.

The role includes ensuring food quality, upselling, and maintaining high standards across rooms and public areas. You will manage rotas, banking, health and safety, and oversee repairs, with an emphasis on achieving KPI targets and a welcoming, service-led