Hotel Housekeeping Supervisor: Lead Team & Guest Experience

Heeton Hospitality UK; Manchester; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Service-based annual leave

Medi-cash Scheme

Discounted hotel rates for staff and F

Life Assurance

Income Protection

Employee Assistance

Referral scheme

Heeton Rewards

Cycle to Work

Buy holiday scheme

Résumé du poste

Heeton Hospitality UK is seeking a Housekeeping Supervisor to support the Head Housekeeper in delivering high standards of cleanliness and guest satisfaction across our hotels.

You will supervise daily staffing, train staff on safety regulations, and collaborate with other departments to ensure quality service. The role requires leadership, strong communication, and a proactive approach to guest needs.

Qualifications

• Minimum 1 year housekeeping supervisory experience
• Must speak fluent English
• Other languages advantageous

Responsabilités

• Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance goals; provide mentoring, coaching and regular feedback
• Educate and train all employees in compliance with governmental and safety regulations; ensure staff are trained and equipped
• Promote teamwork and quality service through daily communication with other department heads
• Assist with deep cleaning projects and support housekeeping staff during high-volume periods
• Check that public areas, guest rooms and equipment are clean and in good repair; advise on improvements
• Handle complaints and special requests to achieve guest satisfaction; accommodate VIPs and repeat visitors
• Maintain and order supplies and equipment; support green initiatives and waste reduction
• Maintain procedures for security of lost and found items; perform other duties as assigned

Connaissances

Staff supervision

Coaching

Team communication

Guest service

Description du poste

Heeton Hospitality UK is seeking a Housekeeping Supervisor to support the Head Housekeeper in delivering high standards of cleanliness and guest satisfaction across our hotels.

You will supervise daily staffing, train staff on safety regulations, and collaborate with other departments to ensure quality service. The role requires leadership, strong communication, and a proactive approach to guest needs.