Head of Housekeeping & Guest Experience

Care UK; Colchester; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

Care UK is a leading provider of health and social care services in the UK. As Head Housekeeper you will lead the housekeeping, hostess and laundry teams to uphold the highest standards of hospitality and cleanliness in the home.

You will coordinate rotas, liaise with residents about cleaning times and ensure services run smoothly 24/7, creating a welcoming environment for residents and visitors. You’ll bring supervisory experience, strong people skills and a proactive, can-do attitude to foster

Qualifications

• Experience of supervising a team of staff.
• Ability to adhere to infection control and COSHH guidelines.
• Proven communication skills both written and verbal.
• Proven ability to organise priorities.
• Recruit, motivate and lead a team of staff.
• Ability to work as part of a team.

Responsabilités

• Prepare and maintain a 4 week rota, ensuring staff coverage.
• Instruct the Housekeeping and Hostess teams in duties and allocation.
• Provide hospitality services to residents and guests as requested.
• Consult with residents regularly to meet needs and gather feedback.
• Order cleaning and laundry consumables; manage stock levels.
• Maintain hygiene standards and COSHH compliance throughout the home.

Connaissances

Team supervision

Infection control

COSHH guidelines

Communication skills

Prioritisation

Recruitment & leadership

Team collaboration

Autonomy

Flexible to needs

Smart appearance

Humour & sociable

Customer service focus

Formation

GCSEs including English & Maths

Description du poste

Care UK is a leading provider of health and social care services in the UK. As Head Housekeeper you will lead the housekeeping, hostess and laundry teams to uphold the highest standards of hospitality and cleanliness in the home.

You will coordinate rotas, liaise with residents about cleaning times and ensure services run smoothly 24/7, creating a welcoming environment for residents and visitors. You’ll bring supervisory experience, strong people skills and a proactive, can-do attitude to foster