Housekeeping Supervisor: Lead & Grow Rooms Team

Millennium Hotels; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Social events

Training and development

Pension salary sacrifice

Career development and salary reviews

Volunteer days

Complimentary meals

Length of service holiday scheme

Accommodation discount

Life assurance

Recommend a Friend scheme

Job summary

Millennium Hotels UK is seeking an experienced Housekeeping Supervisor to join our Housekeeping team. You will lead Room Attendants and Public Area Attendants, ensuring the highest standards of cleanliness and presentation across the hotel.

The role involves inspections, assigning daily tasks, and coordinating with Front Office to ensure timely guest room availability. You will train and coach staff, enforce health and safety and cleanliness standards, monitor stock levels, and assist with rota

Qualifications

• Proven ability to lead and motivate a housekeeping team.
• Strong customer service and guest relations skills.
• Knowledge of health & safety protocols in hospitality.
• Experience coordinating room attendants and public areas.
• Ability to train and develop team members.

Responsibilities

• Supervise and support Room Attendants and Public Area Attendants to maintain highest cleanliness and presentation.
• Inspect guest rooms, suites, corridors, and public areas for brand standards.
• Plan and allocate daily assignments; monitor productivity to hit targets.
• Coordinate room status updates with Front Office for timely availability.
• Assist with training, coaching and development of housekeeping staff.
• Ensure adherence to health and safety procedures and cleaning standards.
• Monitor stock levels of supplies; report shortages as needed.
• Support rota planning and daily departmental administration.
• Handle guest requests and resolve housekeeping concerns promptly.
• Follow lost property procedures and maintain records.
• Promote a positive, collaborative department culture.
• Assist with deep cleaning programmes and special projects.
• Undertake other duties as requested by Housekeeping Manager or Executive Housekeeper.

Skills

Leadership

Team supervision

Guest service

Health & Safety

Training & development

Job description

Millennium Hotels UK is seeking an experienced Housekeeping Supervisor to join our Housekeeping team. You will lead Room Attendants and Public Area Attendants, ensuring the highest standards of cleanliness and presentation across the hotel.

The role involves inspections, assigning daily tasks, and coordinating with Front Office to ensure timely guest room availability. You will train and coach staff, enforce health and safety and cleanliness standards, monitor stock levels, and assist with rota