Housekeeping Supervisor: Lead & Elevate Guest Experience

Urban Rest; City Of London; Presencial; GBP 33.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts

Mental health leave

Volunteer days

Team socials

Career growth

Collaborative culture

Pet friendly office

Descripción de la vacante

Urban Rest in London is seeking a Housekeeping Supervisor to oversee routine cleaning and service of our properties and hotel rooms, ensuring brand standards and guest satisfaction.

You will lead a small team, train staff, manage stock and safety, and coordinate with Operations and Guest Experience to maintain high levels of cleanliness and presentation.

This full-time role offers a dynamic, staff-friendly environment with room for career growth and a commitment to guest care.

Formación

• Available to work a rotating roster across 7 days.
• Excellent attention to detail and reliability.
• Committed to high standards of guest service.
• Capable of supervising a small team and multi-site housekeeping.
• Desire to contribute to a friendly, collaborative environment.

Responsabilidades

• Ensure daily cleans meet brand standards.
• Train and develop team members to required standards.
• Maintain checklists and records in the system.
• Uphold Urban Rest decor and first impressions.
• Coordinate stock movements for efficiency.
• Monitor performance and address issues before guest arrival.
• Maintain safety, WHS and chemical handling procedures.
• Perform high-quality apartment/room cleans when needed.
• Ensure linen and guest amenities meet brand standards.
• Report damages and safeguard guest privacy.

Conocimientos

Attention to detail

Reliability

Commitment

Customer service

Adaptability

Team supervisory experience

Multi-site housekeeping experience

Descripción del empleo

Urban Rest in London is seeking a Housekeeping Supervisor to oversee routine cleaning and service of our properties and hotel rooms, ensuring brand standards and guest satisfaction.

You will lead a small team, train staff, manage stock and safety, and coordinate with Operations and Guest Experience to maintain high levels of cleanliness and presentation.

This full-time role offers a dynamic, staff-friendly environment with room for career growth and a commitment to guest care.