Hotel Front Office Agent

Motel One Germany BetriebsGmbH; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus program

Staff discounts

Onboarding & training

Team events

Job summary

Motel One Germany BetriebsGmbH in London seeks a Front Office Agent to warmly welcome guests, manage check-in/check-out, review bookings, and handle guest inquiries with a genuine hosting spirit.

You will process invoices and payments, perform front and back office tasks, and collaborate with colleagues across departments in our multicultural hotel teams, backed by onboarding and regular training.

Qualifications

• Apprenticeship in hotel trade or experience in hotel/catering industry.
• Excellent sense of quality and service with hosting skills.
• Open and communicative; strong command of English.
• Willing to work across departments in a multicultural team.

Responsibilities

• Handle guest check-in and check-out.
• Review and process bookings, overbookings and options.
• Invoicing, payments and cash handling.
• Administrative tasks in front and back office.
• Collaborate with other departments in a multicultural team.

Skills

Hosting skills

Excellent service mindset

English proficiency

Team player

Education

Hospitality apprenticeship or hotel industry experience

Tools

Opera Cloud

Job description

Hotel Front Office Agent

The focus of this role is on the professional care of our hotel guests - from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments - we achieve our results together
• Have previous Opera Cloud experience