Hotel Front Desk & Guest Experience Agent

greene king; Kirby Muxloe; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Apprenticeship training

Career development

Staff discounts 33%

Family discounts 50% at inns

Employee assistance program

Maternity/Paternity policies

Menopause friendly employer

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King in the United Kingdom is seeking a Hotel Staff member to deliver heartfelt service, greet guests, check them in, and ensure a warm, memorable stay across our Chef & Brewer pubs. You will join a welcoming team, learn on the job, and contribute to safe, clean front-of-house operations while delivering standout hospitality to every guest.

We offer a competitive salary, career development across our well-known brands, generous staff discounts, and support programs to help you thrive both

Qualifications

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Willingness to learn

Attention to detail

Excellent customer service

Team player

English proficiency

Job description

Greene King in the United Kingdom is seeking a Hotel Staff member to deliver heartfelt service, greet guests, check them in, and ensure a warm, memorable stay across our Chef & Brewer pubs. You will join a welcoming team, learn on the job, and contribute to safe, clean front-of-house operations while delivering standout hospitality to every guest.

We offer a competitive salary, career development across our well-known brands, generous staff discounts, and support programs to help you thrive both