Guest Experience Ambassador - Front Desk & Service

Greene King; Chorley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension contribution

Apprenticeship training

Brand discounts

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

Greene King Inns discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King offers hospitality roles where you’ll welcome guests, manage check-ins, and assist with enquiries to ensure a memorable stay. You’ll contribute to a warm, inclusive team and develop skills across our Pub & Grill concept.

The role emphasizes guest service, safety, and efficient front-of-house operations. Join a supportive environment with pension contributions, apprenticeships, and attractive employee discounts across our brands.

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring high-quality guest service and accurate orders.
• Positive can-do attitude and ability to work well in a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Greet guests and check them into their hotel room upon arrival.
• Answer telephone enquiries and handle guest questions and complaints to ensure a pleasant stay.
• Keep the front of house safe, legal, and clean, addressing issues promptly and safely.

Skills

Willingness to learn

Attention to detail

Team player

English proficiency

Job description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a restaurant. Though our grill may be the star of the show, our kitchens serve up a great range of comforting classics and healthy options too. Whether stopping for a swift drink, a working lunch or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
  
  

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  
  

What You’ll Bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.