Guest Experience Ambassador - Front Desk & Service

Greene King; Chorley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension contribution

Apprenticeship training

Brand discounts

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

Greene King Inns discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King offers hospitality roles where you’ll welcome guests, manage check-ins, and assist with enquiries to ensure a memorable stay. You’ll contribute to a warm, inclusive team and develop skills across our Pub & Grill concept.

The role emphasizes guest service, safety, and efficient front-of-house operations. Join a supportive environment with pension contributions, apprenticeships, and attractive employee discounts across our brands.

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring high-quality guest service and accurate orders.
• Positive can-do attitude and ability to work well in a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Greet guests and check them into their hotel room upon arrival.
• Answer telephone enquiries and handle guest questions and complaints to ensure a pleasant stay.
• Keep the front of house safe, legal, and clean, addressing issues promptly and safely.

Skills

Willingness to learn

Attention to detail

Team player

English proficiency

Job description

Greene King offers hospitality roles where you’ll welcome guests, manage check-ins, and assist with enquiries to ensure a memorable stay. You’ll contribute to a warm, inclusive team and develop skills across our Pub & Grill concept.

The role emphasizes guest service, safety, and efficient front-of-house operations. Join a supportive environment with pension contributions, apprenticeships, and attractive employee discounts across our brands.