Guest Experience Host: Front Desk & Bar

greene king; Helensburgh; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension contribution

Discounts on brands

Employee assistance program

Refer a friend bonus

Job summary

Greene King is hiring hotel staff to deliver memorable guest experiences in our pubs and hotels across the UK. You will greet guests, assist with check-in, answer calls, handle inquiries, and ensure the front-of-house area is safe, clean and compliant. Join a welcoming team and grow your hospitality skills within our well-known brand.

The role emphasizes guest satisfaction, teamwork, and a positive can-do attitude, with opportunities for development across our estate of brands.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Attention to detail

Team player

Willingness to learn

English proficiency

Job description

Greene King is hiring hotel staff to deliver memorable guest experiences in our pubs and hotels across the UK. You will greet guests, assist with check-in, answer calls, handle inquiries, and ensure the front-of-house area is safe, clean and compliant. Join a welcoming team and grow your hospitality skills within our well-known brand.

The role emphasizes guest satisfaction, teamwork, and a positive can-do attitude, with opportunities for development across our estate of brands.