Guest Experience Host — Front Desk & Bar

Greene King; Harlow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career development across brands

33% discount for you and 15% for loved

Employee assistance program

Maternity/paternity policies

50% discount at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream access to wages

Retail discounts with partners

Job summary

Greene King is seeking Hotel Staff to warmly welcome guests, assist with check-ins, and ensure memorable experiences across our country pubs and inns. You’ll engage with customers, answer inquiries, and help create a safe, clean front of house that supports an outstanding guest stay.

Join a fun, inclusive team with opportunities to grow within our well-known brands, and enjoy benefits like staff discounts, training, and wellbeing support as part of a supportive workplace.

Qualifications

• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Willingness to learn and expand skills.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Attention to detail

Team player

English proficiency

Job description

Greene King is seeking Hotel Staff to warmly welcome guests, assist with check-ins, and ensure memorable experiences across our country pubs and inns. You’ll engage with customers, answer inquiries, and help create a safe, clean front of house that supports an outstanding guest stay.

Join a fun, inclusive team with opportunities to grow within our well-known brands, and enjoy benefits like staff discounts, training, and wellbeing support as part of a supportive workplace.