Guest Experience Host — Front Desk & Service

greene king; Wadesmill; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Apprenticeship & training

Discounts on brands 33%

Family discounts 15%

Discounts on Greene King Inns 50%

Wagestream access

Refer a friend bonus up to £1500

Employee assistance program

Menopause Friendly Employer

Job summary

Greene King is seeking Hotel Staff to create memorable guest experiences in our country-style pubs and inns. You’ll greet guests, assist with check-in, and help ensure a warm, welcoming atmosphere across the front of house.

Join a supportive team that values inclusion, development, and quality service. You’ll learn on the job and contribute to high standards of cleanliness and safety while delivering great hospitality to every guest.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Greet guests and check them into their hotel room.
• Handle telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Maintain front-of-house safety, legality, and cleanliness.

Responsibilities

• Provide memorable guest experiences at every visit.
• Greet guests and manage check-in.
• Answer calls and resolve customer issues to ensure stay satisfaction.
• Ensure front-of-house safety and cleanliness.

Skills

Customer service

Attention to detail

Team player

English language

Job description

Greene King is seeking Hotel Staff to create memorable guest experiences in our country-style pubs and inns. You’ll greet guests, assist with check-in, and help ensure a warm, welcoming atmosphere across the front of house.

Join a supportive team that values inclusion, development, and quality service. You’ll learn on the job and contribute to high standards of cleanliness and safety while delivering great hospitality to every guest.