Guest Experience Lead — Hotel Front Desk

greene king; Alderley Edge; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension contributions

Career development

Discounts on brands

Discounts for loved ones

Free employee assistance program

Wagestream access

Retail discounts

Job summary

Greene King is seeking Hotel Staff to help create memorable experiences for guests at our Chef & Brewer pubs. You’ll greet guests, guide them through check-in, and assist with enquiries, while maintaining a safe and welcoming front of house.

You’ll join a fun, inclusive team and have chances to grow within our well-known brand. We offer a competitive salary, pension contributions, career development opportunities, and generous employee discounts across our brands, with extra perks like

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail to ensure every pint is poured to perfection.
• Passion for giving great service and warm welcomes.
• Positive can-do attitude and real team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Willingness to learn

Attention to detail

Excellent service

Team player

Job description

Greene King is seeking Hotel Staff to help create memorable experiences for guests at our Chef & Brewer pubs. You’ll greet guests, guide them through check-in, and assist with enquiries, while maintaining a safe and welcoming front of house.

You’ll join a fun, inclusive team and have chances to grow within our well-known brand. We offer a competitive salary, pension contributions, career development opportunities, and generous employee discounts across our brands, with extra perks like