Hotel Front Desk Agent - Evening Shift

Crestview Management, LLC; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotel in Birmingham is seeking a Front Desk Associate to provide excellent customer service. Responsibilities include guest check-ins/outs, responding to inquiries, and coordinating with staff. The ideal candidate should have a high school diploma, customer service experience, and be proficient in Microsoft Office. This role offers competitive wages and comprehensive benefits including health insurance and paid time off.

Benefits

Health and Dental Insurance

401(k) with company match

Paid vacation

Paid holidays

Hotel discounts

Qualifications

• Must have a high school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Proficient in Microsoft Office and hotel reservation software.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.

Skills

Excellent communication skills

Customer service experience

Ability to work flexible hours

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel reservation software

Job description

Marriott Birmingham is Front Desk Associate - Evening

Shift: 3:30pm - 11pm

Birmingham, Al 35243

Hotel Front Desk Agent

Job Description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills

Shift: 3:30pm - 11pm

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.