Hotel Food & Beverage Team Member - Welcoming Service

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice – Car Scheme

Stream – Access earned wages

Pension - Auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Food & Beverage Team Member for The Grand - York on a zero-hours contract. You will deliver warm, knowledgeable service, guide guests through the menu, and promote promotions to enhance the guest experience.

You will learn about allergens and food safety procedures while maintaining cleanliness and supporting daily operations to ensure exceptional hospitality throughout every guest journey.

Qualifications

• Must guide guests through the menu with friendly, knowledgeable service.
• Knowledge of allergens and food safety procedures is required.

Responsibilities

• Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
• Be knowledgeable about all allergens and their presence in dishes and drinks offered.
• Be aware of all F&B promotions in place in the hotel and communicate them to guests when appropriate.
• Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)

Skills

Customer service

Allergen knowledge

Food safety

Teamwork

Job description

Splendid Hospitality Group is seeking a Food & Beverage Team Member for The Grand - York on a zero-hours contract. You will deliver warm, knowledgeable service, guide guests through the menu, and promote promotions to enhance the guest experience.

You will learn about allergens and food safety procedures while maintaining cleanliness and supporting daily operations to ensure exceptional hospitality throughout every guest journey.