Spa Guest Experience Lead | Full-Time

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - earned wages access

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Spa Receptionist for The Grand - York. This full-time role is 40 hours per week with flexible shifts, including evenings and weekends, positioned at The Grand - York.

You will welcome guests, manage bookings, and guide guests through their visit with warmth and professionalism. You will provide tailored recommendations on treatments and facilities, maintain a calm reception area, and support the wider spa team to uphold a relaxing atmosphere throughout the

Qualifications

• Available to work flexible shifts including evenings and weekends.
• Customer service experience is beneficial.

Responsibilities

• Welcome guests with warmth and professionalism to create a calm first impression.
• Manage bookings, appointments and enquiries with care and accuracy.
• Offer tailored recommendations on treatments and facilities.
• Maintain a serene reception area and support the spa team as needed.
• Support the wider spa team to ensure a positive, collaborative environment.

Job description

Splendid Hospitality Group is seeking a Spa Receptionist for The Grand - York. This full-time role is 40 hours per week with flexible shifts, including evenings and weekends, positioned at The Grand - York.

You will welcome guests, manage bookings, and guide guests through their visit with warmth and professionalism. You will provide tailored recommendations on treatments and facilities, maintain a calm reception area, and support the wider spa team to uphold a relaxing atmosphere throughout the