Food & Beverage - Team Member

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice – Car Scheme

Stream – Access earned wages

Pension - Auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Food & Beverage Team Member for The Grand - York on a zero-hours contract. You will deliver warm, knowledgeable service, guide guests through the menu, and promote promotions to enhance the guest experience.

You will learn about allergens and food safety procedures while maintaining cleanliness and supporting daily operations to ensure exceptional hospitality throughout every guest journey.

Qualifications

• Must guide guests through the menu with friendly, knowledgeable service.
• Knowledge of allergens and food safety procedures is required.

Responsibilities

• Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
• Be knowledgeable about all allergens and their presence in dishes and drinks offered.
• Be aware of all F&B promotions in place in the hotel and communicate them to guests when appropriate.
• Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)

Skills

Customer service

Allergen knowledge

Food safety

Teamwork

Job description

Food & Beverage - Team Member

Application Deadline: 28 November 2026

Department: Legacy Restaurant

Employment Type: Zero Hours

Location: The Grand - York

Compensation: £12.85 / hour

Description

As a Food & Beverage Team Member, you'll play an important role in creating a warm and welcoming atmosphere where guests feel valued from the moment they arrive. Working closely with your colleagues, you'll deliver friendly, knowledgeable and efficient service, guiding guests through our menus, sharing promotions and ensuring every interaction exceeds expectations.

No two shifts are the same. From preparing the outlet for service and supporting daily operations to serving food and drinks with care, you'll help maintain exceptional standards of cleanliness, presentation and hospitality throughout every part of the guest journey. You'll also develop a thorough understanding of our menus, allergens and food safety procedures, ensuring guests can dine with confidence.

What You Will Do In This Splendid Role:

You will be part of the Food and Beverage team supporting each other to consistently deliver memorable moments, create a warm and welcoming atmosphere for greater guest experience. Here’s what you will be expected to do:

• Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
• To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
• To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
• Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)

What Makes You Splendid:

We live by our values, and we’d love you to bring them to life every day:

• Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
• Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
• Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
• Honest - You’ll be part of a team that believes in doing the right thing.

We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – Peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.