Food & Beverage Associate

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Room discount

F&B discount

Leisure facilities access

Brand discounts

Free meal

Staff parking

Learning & development

Employee assistance

Benefits website

Job summary

Delta Hotels by Marriott York offers a premium 4-star hotel experience near the York Racecourse. The role involves serving food and drinks, assisting guests with menu choices, and coordinating with the kitchen to ensure timely service.

You will handle transactional duties in MICROS, maintain clean work areas, and uphold safety standards while delivering courteous service and building positive guest relationships.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Set tables according to event type and service standards.
• Answer questions on menu selections and communicate with the kitchen about questions, timing, recooks and availability.
• Record transactions in MICROS at the time of order and ensure correct payment processing.
• Maintain cleanliness of work areas and present a professional check to guests.
• Follow safety policies, report incidents, and ensure uniform appearance and confidentiality.

Job description

Position Summary

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

About Us

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website