Guest Service Associate – Front Desk, York Centre

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

EAP

Hotel discounts

F&B discounts

Life assurance

Car salary sacrifice

Wage access (Stream)

Company pension

Learning & development

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member for Ibis Styles York Centre. You will be the friendly face welcoming guests, delivering efficient, personal service, and assisting with check-ins and bookings.

This permanent, full-time role in York offers £12.71/hour and opportunities to share local knowledge, work across departments, and grow within our Front Office team.

Qualifications

• Strong guest-focused service and excellent communication.
• Confidently handling check-ins, bookings and guest requests.
• Flexible, team-oriented with a positive attitude.

Responsibilities

• Build connections with guests through a warm, approachable manner.
• Confidently handle check-ins, bookings and guest requests.
• Share local knowledge to help guests enjoy their stay.
• Be flexible and supportive as part of the team.

Skills

Customer service

Communication skills

Hospitality

Team player

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member for Ibis Styles York Centre. You will be the friendly face welcoming guests, delivering efficient, personal service, and assisting with check-ins and bookings.

This permanent, full-time role in York offers £12.71/hour and opportunities to share local knowledge, work across departments, and grow within our Front Office team.