Duty Manager (M/F/X)

SmartRecruiters, Inc.; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Free hotel stays

Restaurant discounts

Global employee discounts

Accor Academy access

Career progression

Inclusive culture

Wellbeing support

Job summary

Ibis Budget London Heathrow Central, part of the Accor Group, is seeking a Duty Manager to lead daily operations and guest service on-site in London. You will supervise reception, F&B and housekeeping teams, ensuring smooth check-ins, service standards and safety compliance.

The role requires hands-on leadership, strong communication, and the ability to manage busy periods with a calm, guest‑focused approach. English fluency and right to work in the UK are essential.

Qualifications

• Hotel Front Office and/or F&B supervisory experience.
• Confident, approachable, and hands-on demeanor.
• Multitasks well and stays calm under pressure.
• Tech-savvy; Opera Cloud experience is a bonus.
• Knowledge of health & safety and GDPR basics.
• Strong communication; fluent English; other languages a plus.
• Right to work in the UK; flexible shifts.

Responsibilities

• Lead on-site operations and daily coverage.
• Be visible in public areas; resolve guest issues promptly.
• Supervise shifts; coordinate Reception, F&B and Housekeeping.
• Assist during busy periods with check-ins, breakfast, bar, and back-office tasks.
• Lead and motivate the team to deliver excellent service.
• Monitor feedback and handle escalations professionally.
• Maintain safety, cleanliness and service standards.
• Work the Duty Management rota, including weekends.

Skills

Front Office

F&B experience

Team leadership

Communication

Multitasking

Calm under pressure

Tech-savvy

Tools

Opera Cloud

Job description

• Compensation: GBP 29,000 - GBP 32,000 - monthly

Company Description

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.

Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from:

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via the Accor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

As a Duty Manager, you will:

• Act as the go-to leader onsite, ensuring smooth daily operations
• Be present in public areas, leading by example and resolving guest issues promptly
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
• Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
• Lead and motivate the team to deliver exceptional service
• Monitor guest feedback and handle escalations with professionalism
• Ensure safety, cleanliness, and service standards are maintained
• Be part of the Duty Management rota, including early, late and weekend shifts

Qualifications

We’re looking for someone who:

• Has previous experience in a hotel Front Office and/or F&B role, ideally in a supervisory or team leader capacity
• Is confident, approachable, and hands-on
• Can multitask and remain calm under pressure
• Is tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)
• Understands the basics of health & safety and GDPR procedures
• Has strong communication skills and is fluent in English (other languages are a plus)
• Has the right to work in the UK and is flexible to work different shifts based on business needs

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.