Hostel Manager - YHA London Earls Court

YHA (ENGLAND AND WALES); London; On-site; GBP 41,000 - 53,000; Full time

Job summary

A prominent hostel network in the UK seeks a Hostel Manager for its London location. This role involves overseeing operations, managing a team, and ensuring guest satisfaction. Ideal candidates will have proven hospitality experience and excellent customer service skills. The position offers a competitive salary range of £41,127 - £52,713 per annum plus a Local Living Allowance.

Qualifications

• Proven experience within the hospitality industry.
• Experience in people management and handling performance.
• Ability to manage workload pressures and conflicting duties.

Responsibilities

• Manage day-to-day operations of the hostel.
• Achieve targets across various aspects of hostel operations.
• Contribute to team efforts in daily tasks.

Skills

Customer service skills

Team management

Budget management

Food safety knowledge

IT skills

Tools

Microsoft Office

Job description

Overview

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Hostel Manager

YHA London Earls Court

Permanent, fixed contract

Full time, 42.5 hours per week

£41,127 - £52,713 per annum plus £2652 Local Living Allowance (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality management? YHA London Earls Court are looking for a Hostel Manager to lead their team! YHA London Earls Court is just a short walk from Earl's Court Underground station and is really easy to find and makes for a convenient base for a cheap London break. Situated on an affluent residential street, the hostel is a gorgeous Victorian building and boasts a courtyard garden which guests can make the most of during the summer. Close to Olympia, Kensington Gardens, Hyde Park, the Natural History Museum and the Royal Albert Hall, the surrounding area has attractions aplenty to enjoy.

As a Hostel Manager you'll be responsible for the day-to-day management of your hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Responsibilities

What will you be doing as a Hostel Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
• Managing a team of employees and volunteers.
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

Qualifications and Experience

Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests. To provide this service we are looking for candidates who have:

• Proven experience of working within the hospitality industry - hotels, cafés, hostels
• Experience of people management - recruitment, induction, development, conducting reviews and managing performance
• Excellent customer service skills - experience of handling difficult situations
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Experience of managing P&Ls (profit and loss) and budgets - cash handling, managing a budget
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

About YHA

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How to apply

Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager

Keywords: General Manager, Hospitality Manager