Hospitality & Workplace Experience Lead

WSH Group; Sheffield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

Counselling helpline

Discounts platform

Training academy

Job summary

Portico in Sheffield invites a passionate Workplace Experience Host to join our Regional office. You will support Executive Reception, Guest Services, and Workplace Services, delivering a consistently high standard of service to colleagues, clients, visitors, and contractors.

The role requires flexibility, a positive attitude, and the ability to manage meeting rooms and spaces, while maintaining professionalism and a welcoming atmosphere across the building.

Qualifications

• Positive attitude and excellent interpersonal skills.
• Genuine passion for helping others.
• Experience in customer-facing roles is beneficial but not essential.

Responsibilities

• Provide professional reception services across Executive Reception and Guest Services Reception.
• Deliver a warm, welcoming, and memorable experience for colleagues, clients, visitors, contractors, and guests.
• Manage visitor arrivals, sign-ins, and access procedures.
• Support senior stakeholders, including Board-level executives, with a professional and discreet approach.
• Prepare, set up, reset, and maintain meeting rooms and collaborative work spaces.
• Provide workplace support services across the building as required.
• Respond positively and effectively to changing priorities and operational requirements.
• Ensure all workplace areas remain well-presented, functional, and ready for use.
• Work collaboratively with colleagues to deliver a seamless workplace experience.
• Maintain excellent levels of communication, professionalism, and customer service at all times.

Skills

Interpersonal skills

Customer service

Friendly

Adaptable

Professional demeanor

Job description

Portico in Sheffield invites a passionate Workplace Experience Host to join our Regional office. You will support Executive Reception, Guest Services, and Workplace Services, delivering a consistently high standard of service to colleagues, clients, visitors, and contractors.

The role requires flexibility, a positive attitude, and the ability to manage meeting rooms and spaces, while maintaining professionalism and a welcoming atmosphere across the building.