Workplace Experience Host

WSH Group; Sheffield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

Counselling helpline

Discounts platform

Training academy

Job summary

Portico in Sheffield invites a passionate Workplace Experience Host to join our Regional office. You will support Executive Reception, Guest Services, and Workplace Services, delivering a consistently high standard of service to colleagues, clients, visitors, and contractors.

The role requires flexibility, a positive attitude, and the ability to manage meeting rooms and spaces, while maintaining professionalism and a welcoming atmosphere across the building.

Qualifications

• Positive attitude and excellent interpersonal skills.
• Genuine passion for helping others.
• Experience in customer-facing roles is beneficial but not essential.

Responsibilities

• Provide professional reception services across Executive Reception and Guest Services Reception.
• Deliver a warm, welcoming, and memorable experience for colleagues, clients, visitors, contractors, and guests.
• Manage visitor arrivals, sign-ins, and access procedures.
• Support senior stakeholders, including Board-level executives, with a professional and discreet approach.
• Prepare, set up, reset, and maintain meeting rooms and collaborative work spaces.
• Provide workplace support services across the building as required.
• Respond positively and effectively to changing priorities and operational requirements.
• Ensure all workplace areas remain well-presented, functional, and ready for use.
• Work collaboratively with colleagues to deliver a seamless workplace experience.
• Maintain excellent levels of communication, professionalism, and customer service at all times.

Skills

Interpersonal skills

Customer service

Friendly

Adaptable

Professional demeanor

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

We are looking for a passionate, customer-focused Workplace Experience Host to join our team based at our Regional office in Sheffield.

This varied and rewarding role supports Executive Reception, Guest Services Reception, and Workplace Services, helping to create an exceptional experience for colleagues, clients, visitors, and contractors throughout the building.

As Workplace Experience Host, flexibility and adaptability are essential. You will provide support across multiple workplace functions, responding to changing business needs while ensuring a consistently high standard of service across all areas of the operation.
This position offers an exciting opportunity for someone who enjoys working with people, thrives in a dynamic environment, and takes pride in delivering outstanding customer service.

Key Responsibilities

• Provide professional reception services across Executive Reception and Guest Services Reception.
• Deliver a warm, welcoming, and memorable experience for colleagues, clients, visitors, contractors, and guests.
• Manage visitor arrivals, sign-ins, and access procedures.
• Support senior stakeholders, including Board-level executives, with a professional and discreet approach.
• Prepare, set up, reset, and maintain meeting rooms and collaborative work spaces.
• Provide workplace support services across the building as required.
• Respond positively and effectively to changing priorities and operational requirements.
• Ensure all workplace areas remain well-presented, functional, and ready for use.
• Work collaboratively with colleagues to deliver a seamless workplace experience.
• Maintain excellent levels of communication, professionalism, and customer service at all times.

Hours: 40 hours per week, shifts between 8:00 am -17:00 pm, Mon-Fri.
Salary: £28,050

Qualifications

We are looking for someone with a positive attitude, excellent interpersonal skills, and a genuine passion for helping others.

Previous corporate reception or workplace experience is not essential. We welcome applications from individuals with strong customer service backgrounds who are eager to learn and develop within a professional environment.

You will be:

• Friendly, approachable, and confident engaging with people at all levels.
• Passionate about delivering exceptional customer service.
• Adaptable and comfortable working across different workplace functions.
• Able to remain calm and professional in a busy environment.
• Proactive, organised, and solutions-focused.
• Comfortable working independently and as part of a high-performing team.
• Flexible and willing to support changing business requirements.

Physical Requirements

• This is an active, hands-on role and will involve:
• Regular walking throughout the building.
• Extended periods of standing.
• Physical meeting room and workspace set-ups and resets

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.