Reception & Event Host

WSH Group; Belfast City District; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour helpline for employees

Choices discounts platform

Training Academy

Job summary

Portico in the United Kingdom is looking for a Reception & Colleague Support Host to be the first point of contact, creating a welcoming, professional workplace experience while supporting day-to-day operations of our flagship corporate office.

This role involves managing the main reception, guest experiences, meeting room support, floor management, and basic AV for meetings/events, with opportunities to develop relationships across teams and with clients.

Qualifications

• Previous experience in a customer service, front-of-house, reception, or hospitality role (essential).
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• A proactive and flexible approach to work.
• Ability to build rapport and trusted relationships quickly.
• Strong organisational skills and the ability to prioritise workloads.
• Confidence managing multiple requests and competing priorities.
• Basic AV knowledge (desirable).

Responsibilities

• Manage the Main Reception and Front Desk operations.
• Deliver a first-class visitor and guest experience.
• Support the Executive Client Meeting Suite and internal meeting rooms.
• Provide floor management support alongside the Property Services Team.
• Assist with basic AV and technology support for meetings and events.
• Support planning and delivery of workplace events and hospitality requirements.
• Manage guest registration and meeting room bookings.
• Build strong relationships with clients, colleagues and visitors.
• Ensure the office environment remains professional, welcoming and well-presented.
• Respond efficiently to multiple requests while maintaining high service standards.

Skills

Customer service

Front of house

Reception

Hospitality

Communication

Interpersonal skills

Organizational skills

Tools

AV knowledge

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We have an exciting opportunity for an enthusiastic front of house colleague, to join our fantastic team as a Reception & Event Host (Colleague Support Host).

As a key member of our Colleague Support Team, you will play a pivotal role in delivering an exceptional workplace experience for our client and visitors. Acting as the first point of contact, you will help create a welcoming, professional, and engaging environment while supporting the smooth day-to-day operation of a flagship corporate office.
This is a varied and dynamic position, offering exposure to multiple aspects of workplace and facilities management, where no two days are the same.

Key Responsibilities

As a Receptionist / Colleague Support Host, you will support a range of workplace and client-facing services, including:

• Managing the Main Reception and Front Desk operations
• Delivering a first-class visitor and guest experience
• Supporting the Executive Client Meeting Suite and internal meeting rooms
• Providing floor management support alongside the Property Services Team
• Assisting with basic AV and technology support for meetings and events
• Supporting the planning and delivery of workplace events and hospitality requirements
• Managing guest registration and meeting room bookings
• Building strong relationships with clients, colleagues, and external visitors
• Ensuring the office environment remains professional, welcoming, and well-presented
• Responding efficiently to multiple requests while maintaining exceptional service standards

Shifts: 37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm
Salary: £26,632 + free meal on shift

Qualifications

We're looking for someone who thrives in a customer-focused environment and takes pride in delivering outstanding service.

You'll be a natural people person who enjoys creating memorable experiences for colleagues, clients, and visitors alike. You will be professional, approachable, and committed to maintaining the highest standards of service, helping us deliver a truly exceptional workplace experience every day.

The ideal candidate will have:

• Previous experience in a customer service, front-of-house, reception, or hospitality role (essential)
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• A proactive and flexible approach to work
• The ability to build rapport and trusted relationships quickly
• Strong organisational skills and the ability to prioritise workloads
• Confidence managing multiple requests and competing priorities
• Basic AV or technology support knowledge (desirable but not essential)

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Job Location