Welcome Host

Cushman & Wakefield; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Cushman & Wakefield is seeking a Welcome Host for The Isaacs Building in Sheffield. You will be the face of the building, delivering a warm, hospitality-led front-of-house experience for occupiers, visitors and guests.

Working closely with the Building Management team, you will provide proactive support, respond to enquiries, and help foster a welcoming workplace with professionalism, care, and exceptional customer service in a busy office environment.

Qualifications

• Experience in premium front-of-house, hospitality, or customer service.
• Strong written and verbal English communication skills.
• Warm, confident, and professional communication style.

Responsibilities

• Deliver a warm, professional front-of-house experience for occupiers, visitors and guests.
• Provide proactive, personalised support and anticipate needs.
• Act as a key contact for occupiers and respond to enquiries promptly.
• Build relationships to enhance customer satisfaction and engagement.
• Gather feedback and actions to continuously improve the workplace experience.
• Coordinate daily reception and front-of-house activities with building management and facilities teams.

Skills

Front-of-house experience

Hospitality mindset

Customer service orientation

Communication skills

Job description

We are seeking an enthusiastic and customer-focused Welcome Host to join our team at The Isaacs Building in Sheffield. This is a unique opportunity to play a pivotal role in creating a welcoming, hospitality-led workplace experience for occupiers, visitors, and guests. As the face of the building, you will deliver exceptional front-of-house service while fostering a strong sense of community and connection. Working closely with the Building Management team, you will ensure every interaction reflects the highest standards of professionalism, care, and customer service, helping to create a vibrant and engaging workplace environment.,

• Deliver a warm, professional, and people-first experience for all occupiers, visitors, and guests.
• Provide proactive and personalised support, anticipating needs and exceeding customer expectations.
• Act as a key point of contact for occupiers, responding to enquiries and resolving issues promptly and professionally.
• Build strong relationships with occupiers and visitors to enhance customer satisfaction and engagement.
• Gather and act on feedback to continuously improve the workplace experience.

Operational Excellence & Coordination

• Champion front-of-house service standards and lead by example in delivering an exceptional customer experience.
• Coordinate daily reception and front-of-house activities to ensure smooth building operations.
• Maintain accurate records, reports, and operational checklists.
• Work collaboratively with building management, facilities teams, security, cleaning providers, and other stakeholders.
• Promote occupier events, amenities, and engagement initiatives to encourage participation and community connection.
• Develop extensive knowledge of the building, occupiers, local amenities, and services to provide informed support.

General Responsibilities

• Uphold and promote Cushman & Wakefield's values and standards of behaviour.
• Comply with all company policies, procedures, health and safety requirements, and environmental standards.
• Work safely and responsibly, ensuring the wellbeing of colleagues, visitors, and occupiers.
• Support additional business activities and projects as required. Experience within premium front-of-house, hospitality, customer service, or customer experience environments.

Desirable

• Previous experience within a commercial office, corporate, or workplace environment.
• Familiarity with workplace community platforms or occupier engagement programmes., Strong written and verbal English communication skills.
• Warm, confident, and professional communication style with the ability to build rapport quickly.
• Exceptional organisational skills and attention to detail.
• Proactive, solutions-focused, and service-oriented approach.
• Ability to remain visible, approachable, and calm in a busy environment.
• Strong teamwork and collaboration skills, while also being able to work independently.
• Excellent multitasking, prioritisation, and administrative capabilities., If you are passionate about hospitality, customer service, and delivering outstanding experiences, we'd love to hear from you.