Hospitality Service Manager

Hallmark Care Homes; Wokingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury care provider in Wokingham is seeking a Hospitality Services Manager to ensure the highest standard of hospitality services. The ideal candidate will have experience in the hospitality sector, a degree in Hotel Management, and excellent leadership skills. Join a team that values excellence and compassion in an empowering community. This role offers a competitive salary and various benefits including training and wellness support.

Benefits

Competitive salary

Outstanding training and development opportunities

Supportive work environment

Wellness matters: Pension and life assurance

Exclusive perks and discounts

Work-life balance

Qualifications

• Previous experience as a Hospitality Services Manager within the hospitality sector.
• Degree or diploma in Hotel Management or equivalent.
• Experience managing budgets, revenue proposals, and forecasting results.
• Excellent leadership skills to inspire and motivate a team.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Provide strong leadership, motivation, and inspiration to team members.
• Uphold environmental standards by coordinating various teams.
• Build relationships with residents and manage their expectations.
• Control costs and identify revenue opportunities.
• Work closely with kitchen team to ensure five-star service.

Job description

Overview

Join Our Team as a Hospitality Services Manager at Hallmark Luxury Care Homes!

Position: Hospitality Service Manager
Location: Alexandra Grange Care Home
Type: Full Time
Salary: Competitive

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales. As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About the Role: Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do. As a Hospitality Services Manager, you'll play a pivotal role in ensuring the highest standard of hospitality services within our care home. Reporting to the General Manager, you'll use your expertise to supervise all aspects of hotel services, promoting a positive and supportive working environment for our team members.

Responsibilities

• Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
• Environmental Standards: Uphold environmental standards by coordinating between housekeeping, laundry, maintenance, and care teams.
• Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
• Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
• Collaboration: Work closely with the chef and kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.

What We're Looking For

• Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
• Qualifications: Degree or diploma in Hotel Management or equivalent.
• Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
• Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
• Communication: Exceptional communication skills, both verbal and written.

Rewards

• Competitive salary
• Outstanding training and development opportunities
• Supportive work environment
• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Industry-leading training and development to propel your career.
• Wellness Matters: Pension, life assurance, and optional healthcare.
• Exclusive Perks: Hallmark Rewards rewards and discount scheme.
• Balance is Key: A fulfilling work-life balance.

If you're ready to join a team that values excellence, compassion, and innovation in hospitality services, apply now and become part of our inclusive and empowering community at Hallmark Luxury Care Homes!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you'd like to request in making your application, please send an email to [e-mail]