Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Manchester; On-site; GBP 14,000 - 25,000; Full time

Job summary

Join a vibrant and dynamic team as an Assistant General Manager at an innovative restaurant that celebrates Asian cuisine. This role is perfect for those passionate about hospitality and leadership, where you will support the General Manager and lead a dedicated team. With a focus on exceptional service and positive change, you will have the opportunity to thrive in a fast-paced environment. Enjoy competitive benefits, including a generous bonus structure, training programs, and discounts. If you are ready to make a difference and grow your career in the hospitality industry, this is the perfect opportunity for you.

Benefits

Competitive salary

Bonus opportunity

Free food allowance

Discounts at Wagamama

Training program

Financial wellbeing support

Family-friendly policy

Qualifications

• Experienced hospitality manager capable of leading a team.
• Strong communication skills to support team members.

Responsibilities

• Support the General Manager in leading the restaurant.
• Inspire and motivate the team to provide exceptional service.

Skills

Team Leadership

Communication Skills

Financial Performance Understanding

Problem-solving Skills

Education

Experience in Hospitality Management

Job description

Hospitality Operations Manager (Hiring Immediately), Manchester

Client: Wagamama

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The Role

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our values and core leadership behaviors, inspiring and motivating your team to provide exceptional service and exceed expectations. A passion for people, food, and hospitality, along with a drive to make positive change, are essential.

Benefits

• Competitive salary, £3000 bonus opportunity per year, and £140 average tips per week*
• Access up to 30% of your earnings before payday with Wagestream
• Dedicated 6-week training program
• £14 - £25 free Wagameama food allowance on every shift
• 50% discount at Wagamama and 30% off all other TRG brands with family and friends
• Internal progression opportunities towards General Management
• Kintsugi Wellness: access to counselors, cycle to work scheme, discounted gym and leisure
• Family-friendly policy: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Financial wellbeing support, including salary-repaid loans for urgent needs

What We Look For

• Experienced hospitality manager capable of leading a team with positive behaviors and driving performance in a fast-paced environment
• Strong communication skills, with genuine conversations that ensure your team feels heard and supported
• Understanding of restaurant financial performance and ability to identify opportunities
• Ability to manage restaurant and labor budgets
• Passionate leadership with experience in team performance and development
• Inspirational leader who motivates their team to nourish and flourish in their roles
• Problem-solving skills with the ability to think on your feet and make quick decisions

The Wagamama Way

Our philosophy, Kaizen, meaning 'good change', influences everything we do — from our food to how we work and think. We are committed to championing change in our communities and the planet. We celebrate individuality, welcoming everyone and their unique stories, and promise to support each other and build trust. We ask you to bring your authentic self to Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams, based on management positions across UK restaurants, and vary by location. Tips are left at guests' discretion and are not guaranteed wages.