Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and forward-thinking company as an Assistant General Manager in London, where your leadership will inspire a passionate team in a vibrant restaurant environment. This role offers a unique opportunity to drive performance and foster a culture of continuous improvement, all while enjoying competitive benefits including a generous bonus and tips. Embrace the chance to make a positive impact in a celebrated dining establishment that values authenticity and diversity. If you have a passion for hospitality and a drive for excellence, this is the perfect place for you to thrive.

Benefits

Free food allowance on shifts

Discounts at Wagamama and other brands

Internal progression opportunities

Wellness programs

Family-friendly policies

Financial wellbeing support

Dedicated 6-week training program

Qualifications

• Experience in hospitality management with a focus on team leadership.
• Strong communication skills for engaging with team and customers.

Responsibilities

• Support the General Manager in leading the restaurant operations.
• Inspire and motivate the team to provide exceptional service.

Skills

Team Leadership

Communication Skills

Financial Management

Problem Solving

Job description

Social network you want to login/join with:

Hospitality Operations Manager (Hiring Immediately), London

Client: wagamama

Location: London, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Assistant General Manager | Full-time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The role:

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our people promise, values, and core leadership behaviors. You’ll inspire and motivate your team to provide exceptional service, always striving to exceed expectations. You should have a passion for people, food, and hospitality, and be driven to make positive change.

Benefits include a competitive salary, £3000 bonus opportunity per year, and an average of £140 tips per week.*

Additional perks include access to Wagestream, a dedicated 6-week training program, free food allowance on shifts, discounts at Wagamama and other brands, internal progression opportunities, wellness programs, family-friendly policies, and financial wellbeing support.

What we look for:

• An experienced hospitality manager capable of leading a team with positive behavior and driving performance in a fast-paced environment.
• A strong communicator who engages in meaningful conversations with consideration and care.
• Experience in understanding and managing the financial performance of a restaurant, including budgets.
• A passionate leader who manages team performance and development.
• An inspiring individual who motivates their team to thrive in their roles and careers.
• A forward-thinking problem solver capable of quick decision-making.

The Wagamama way:

Kaizen, meaning ‘good change,’ is our core philosophy. It influences everything we do—from our food to our work culture—focusing on continuous improvement and championing change in communities and for the planet.

We celebrate diversity, personality over perfection, and welcome everyone’s unique story. We promise to support you, build trust, and create safe spaces for honest conversations.

All we ask is for you to bring your authentic self to the role.

Be you, be Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams. The average tips are based on data from front-of-house management positions across UK restaurants between 29/05/23 and 02/07/23. Tips vary by restaurant and are at guests’ discretion; they are not guaranteed wages.