Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant General Manager to join their dynamic team. This role is pivotal in driving performance and enhancing customer experiences in a fast-paced environment. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to team development. With a focus on continuous improvement and community impact, this position offers a unique opportunity to contribute to a culture that values diversity and authenticity. Join a company that prioritizes personal growth and well-being while delivering exceptional service.

Benefits

£3000 bonus opportunity

Average of £140 tips per week

Free food allowance on shifts

Discounts at wagamama and other trg brands

Wellness programs

Family-friendly policies

Financial wellbeing support

6-week training program

Qualifications

• Proven experience in managing a restaurant team effectively.
• Strong understanding of financial performance and budget management.

Responsibilities

• Support the General Manager in leading the restaurant operations.
• Inspire and motivate the team to deliver exceptional service.

Skills

Hospitality Management

Team Leadership

Financial Performance Management

Communication Skills

Problem Solving

Education

Experience in Hospitality

Job description

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Hospitality Operations Manager (Hiring Immediately), Crawley, West Sussex

Client: wagamama

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Assistant General Manager | Full Time

At wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced, Japanese ramen bars since 1992, wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The role:

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the wagamama way. You'll embody our values and leadership behaviors, inspiring and motivating your team to deliver exceptional service and exceed expectations. A passion for people, food, and hospitality, along with a drive to make positive change, are essential.

Benefits include a competitive salary, a £3000 bonus opportunity per year, an average of £140 tips per week, access to wagestream for up to 30% of earnings before payday, a dedicated 6-week training program, free wagamama food allowance on shifts, discounts at wagamama and other trg brands, internal progression opportunities, wellness programs, family-friendly policies, and financial wellbeing support.

What we look for:

• An experienced hospitality manager capable of leading a restaurant team with positive behavior and driving performance in a fast-paced environment.
• Strong communication skills, with the ability to have genuine conversations and support your team.
• Experience in understanding financial performance and managing budgets.
• A passionate leader committed to team development and performance management.
• An inspiring individual who engages and motivates their team.
• A proactive problem solver able to make quick decisions.

The wagamama way:

Kaizen, meaning 'good change,' is our core philosophy. It influences everything we do, from our food to our work culture, emphasizing continuous improvement, diversity, and community impact. We celebrate personality over perfection, welcoming everyone's unique story, and promise to support and trust our team members.

All we ask is for you to bring your authentic self to wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams. Average tips are based on front-of-house management positions across all UK restaurants from 29/05/23 to 02/07/23. Tips vary by restaurant and are at guests' discretion, not guaranteed wages.