Hospitality Operations Leader - Guest Experience

Cotswold Inns & Hotels; Burford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A premier hospitality group in the UK is looking for a Deputy Manager to lead a dedicated team and enhance customer experiences. The ideal candidate will be passionate about delivering exceptional service, have strong leadership qualities, and be adept in decision-making. This role offers extensive training opportunities, a collaborative work environment, and numerous perks including discounts and career development. Join us in shaping memorable moments for guests in a charming atmosphere.

Benefits

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Online benefits platform access

Healthcare Cash Plan

Training and induction

Wagestream access for earnings

Qualifications

• Experience in a managerial role within the hospitality industry.
• Strong leadership qualities to motivate the team.
• Excellent communication and decision-making skills.

Responsibilities

• Motivate and support the team to create a welcoming atmosphere.
• Oversee the daily operations of the business.
• Ensure high standards of customer service and food quality.
• Engage in training and development for continuous improvement.

Skills

Motivating and supporting teams

Leadership

Decision-making

Communication

Problem ownership

Passion for food and service

Job description

A premier hospitality group in the UK is looking for a Deputy Manager to lead a dedicated team and enhance customer experiences. The ideal candidate will be passionate about delivering exceptional service, have strong leadership qualities, and be adept in decision-making. This role offers extensive training opportunities, a collaborative work environment, and numerous perks including discounts and career development. Join us in shaping memorable moments for guests in a charming atmosphere.