Front Desk & Guest Experience Specialist

Aimbridge; Manchester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff meals on duty

24/7 Employee assistance programme

Uncapped incentives

Job summary

Aimbridge Hospitality is seeking a Front Office team member in Manchester to be the first and last point of contact for our guests, handling check-in/out and reservations while promoting services. You will work within established brand standards to deliver a seamless guest experience.

We value strong communication, organisational skills and meticulous attention to detail. Basic IT skills and familiarity with Opera or Fidelio are advantageous for the role.

Qualifications

• Excellent guest service and communication skills.
• Ability to manage reservations, check-ins/outs, and guest feedback efficiently.
• Attention to detail to ensure accuracy of bookings and records.
• Familiarity with hotel management software such as Opera or Fidelio is advantageous.

Responsibilities

• Be the first and last point of contact for guests to ensure a smooth check-in/out experience.
• Manage guest reservations and room allocations while maximising occupancy.
• Communicate effectively with guests and colleagues, ensuring compliance with hotel standards.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Tools

Opera

Fidelio

MS Office

Job description

Aimbridge Hospitality is seeking a Front Office team member in Manchester to be the first and last point of contact for our guests, handling check-in/out and reservations while promoting services. You will work within established brand standards to deliver a seamless guest experience.

We value strong communication, organisational skills and meticulous attention to detail. Basic IT skills and familiarity with Opera or Fidelio are advantageous for the role.