Hospitality Assistant

Housing 21; Duston; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Blue Light Card discount

holiday trade scheme

volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Nine-day fortnight

Job summary

Housing 21 is seeking a part-time team member to work under a zero-hour contract, delivering friendly food service and maintaining a clean, welcoming environment for residents. You will engage with older residents, manage payments, and support facility improvements while upholding safety standards.

The role emphasizes customer service, safeguarding awareness, and a collaborative approach with the catering team to enhance resident engagement and satisfaction.

Qualifications

• Experience in a customer facing environment.
• Good knowledge of older people and the issues pertaining to them.
• Sound knowledge of Health and Safety legislation.
• Experience in managing budgets.
• Knowledge of safeguarding vulnerable adults (desirable).
• Level 2 Food Safety Certificate (desirable).
• Willingness to work towards Level 2 Food Safety Certificate (if not held).

Responsibilities

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable.
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
• Promote residents' engagement and use of facilities at the village, including hard to reach residents.
• Monitor and report any problems to Facilities lead.
• Process payments accurately and ensure accurate records are kept.

Skills

Customer service

Care for older people

Health and safety

Budget management

Safeguarding (desirable)

Education

Level 2 Food Safety Certificate (desirable)

Job description

Hours: Zero hour contract

Key accountabilities

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable.
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
• Promote residents' engagement and use of facilities at the village, including hard to reach residents.
• Monitor and report any problems to Facilities lead.
• Process payments accurately and ensure accurate records are kept.

What we're looking for

• A good knowledge of older people and the issues pertaining to them.
• Sound knowledge of relevant Health and Safety legislation.
• Experience in managing budgets.
• Knowledge of safeguarding vulnerable adults (desirable).
• Experience of working in a customer facing environment.
• Level 2 Food Safety Certificate (desirable).
• Willingness to work towards Level 2 Food Safety Certificate (if not held).

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

• Blue Light Card discount
• holiday trade scheme
• volunteer days
• Occupational Sick Pay
• Occupational Maternity Pay
• As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made and where applicable.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 5 October 2026.