Hospitality Assistant - BANK

Elmbrook Court; Wantage; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Enhanced Bank Holiday pay

Recognition and staff appreciation

Job summary

Elmbrook Court in Wantage is seeking a Hospitality Assistant to help deliver a warm, luxury dining experience for residents. You will support meal service, help keep dining spaces tidy, and work with the Head Chef, Reception, Housekeeping and Lifestyles Teams.

The role focuses on delivering high-quality service with a friendly, professional approach. Experience in hospitality in a luxury setting is valued; a reliable, calm, and team-oriented mindset is essential.

Qualifications

• Previous experience in a luxurious hospitality setting.
• Customer-facing experience including building relationships with residents and staff.
• Positive, flexible attitude and willingness to support the team.

Responsibilities

• Assisting with meal service in dining rooms or resident rooms.
• Refilling water and drink jugs in resident rooms.
• Setting up and clearing tables before and after lunch service.
• Recording and monitoring temperatures of fridges and dining service stations to meet standards.
• Maintaining the Bistro to stay clean, organized and well stocked.
• Attending to residents’ non-care needs (e.g., curtains, TV channels).

Skills

Hospitality experience

Job description

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• EnhancedBank Holiday pay.
• Recognition and staff appreciation initiatives.

Location: Elmbrook Court, Grove Road, Wantage OX12 7BY

Pay: £13.20 per hour

Engagement: Zero Hours (Bank)

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission”is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable