Hospitality Assistant

Elmbrook Court; Vale of White Horse; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

We offer all team members 1 free meal

Uniform provided

Enhanced Bank Holiday pay

Increased Annual Leave entitlement - 3

Cycle to Work scheme

Milestone Birthdays - extra time off

Company sick pay

Refer a Friend Scheme

Recognition and staff appreciation

Health Cash Plan

Death in Service Benefit

Job summary

Elmbrook Court in Wantage is seeking a Hospitality Assistant to join our friendly team, delivering exceptional service in a luxurious care setting. You will support mealtimes, maintain tidy dining spaces, manage stock and temperature checks, and assist residents with day-to-day non-care needs.

The role offers 40 hours per week, days shifts, and pay of £13.20 per hour. We provide a range of rewards and benefits to recognise your contribution within a welcoming, home‑like environment.

Qualifications

• Previous hospitality experience in a luxurious setting.
• Can-do attitude and willingness to support residents with high-quality service.
• Customer-facing experience and ability to build relationships with internal and external stakeholders.

Responsibilities

• Assisting with meal service in resident rooms or dining rooms.
• Refilling water/drink jugs in resident rooms.
• Set up and clear tables before and after lunch service.
• Record and monitor temperatures of fridges and dining room service stations for compliance.
• Maintain the Bistro to remain clean, organized and stocked.
• Attend to residents' non-care needs (opening/closing curtains, changing TV channels).

Skills

Hospitality experience

Customer facing

Team player

Job description

Are you someone who delivers exceptional service with a
touch of luxury? We are looking for a Hospitality Assistant to join our
friendly and dedicated team!

You will contribute to a seamless hospitality experience by
supporting mealtimes, maintaining tidy and well‑organised dining spaces,
managing stock and temperature checks, and assisting residents with their day‑to‑day
non‑care needs.

If you have a passion for creating a warm, welcoming
environment and making people feel at home, we’d love to hear from you.

We offer some excellent rewards and benefits
including:

• We
  offer all team members 1 free meal per shift.
• Uniform
  provided.
• Enhanced Bank
  Holiday pay.
• Increased
  Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
• Cycle
  to Work scheme – why not save money on commuting costs and improve your
  health at the same time.
• Milestone
  Birthdays - get EXTRA time off to celebrate that special
  birthday.
• Company
  sick pay which is over and above the statutory entitlement.
  (subject to length of service)
• Refer
  a Friend Scheme for successful referrals - for all
  permanent roles within Oakland Care (T&C's apply).
• Recognition
  and staff appreciation initiatives.
• Health
  Cash Plan (subject to T&Cs).
• Death
  in Service Benefit (subject to T&Cs).

Location: Elmbrook Court, Grove Road, Wantage OX12 7BY

Hours: 40 hours
per week

Pay: £13.20 per hour

Contract: Full-time

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide
an exceptional hospitality service, supporting the Head Chef, Reception Teams,
Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily
lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities
will include:

• Assisting
  with meal service either in resident rooms or dining rooms.
• To
  ensure that water/drink jugs are regularly refilled in resident rooms.
• Help
  set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of
  fridges and dining room service stations to meet compliance standards.
• Maintaining
  the Bistro to ensure it remains clean, organised and consistently well
  stocked.
• Attending
  to residents "non care" related needs including opening/closing curtains,
  changing TV channels etc.

To be successful in this role, you need to have/be:

• Previous
  experience of working in a similar role within a luxurious setting.
• 'Can
  do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer
  facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable
  and punctual.
• Ability
  to work as an effective team member.
• A
  professional personal appearance and standards.
• Able
  to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able
  to develop good working relationships and to represent the organisation professionally.
• Able
  to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated
  to go above and beyond, and to work with passion and enthusiasm.
• Motivated
  to contribute towards the team and home goals.
• A
  commitment to grow and learn new things at work.
• Able
  to remain approachable and calm under pressure.

Our mission is to provide exceptional homes
for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable