Hospitality Assistant

Osbern Manor-Hospitality; Hempstead; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Free meal per shift

Uniform provided

Enhanced Bank Holiday pay

Increased Annual Leave entitlement

Cycle to Work scheme

Milestone Birthdays - time off

Company sick pay

Refer a Friend

Recognition and staff appreciation

Health Cash Plan

Death in Service Benefit

Long service awards

Job summary

Osbern Manor-Hospitality is seeking a part-time Hospitality Assistant to deliver luxury service in a care home. You will support mealtimes, assist residents with non-care needs, and help keep dining spaces tidy and well stocked.

Hours are 18 per week (days 8am-2pm or 2pm-8pm, weekends). Pay £13.20 per hour. We value professionalism, reliability and teamwork, and offer a free meal per shift, uniform, enhanced holiday pay and other staff benefits.

Qualifications

• Previous experience of working in a similar role within a luxurious setting.
• Can do attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Responsibilities

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

Skills

Luxurious setting

Can-do attitude

Customer facing

Job description

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• EnhancedBank Holiday pay.
• Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get EXTRAtime off to celebratethat special birthday.
• Company sickpay which is over and above the statutory entitlement. (subjectto length of service)
• Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Health Cash Plan (subject to T&Cs).
• Death in Service Benefit (subject to T&Cs).
• Long service awards.

And much more……….

Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW

Hours: 18 hours per week

Pay: £13.20 per hour

Contract: Part time

Shift: Days -8am-2pm or 2pm-8pm - Includes weekends.

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission”is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable