Hospitality Assistant

Retirement Villages Group Ltd; Truro; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Birthday leave

Rewards schemes

Volunteering and wellbeing days

Job summary

A retirement community in Truro is seeking a part-time Hospitality Assistant to enhance the dining experience for residents. The role includes greeting residents, serving meals, and ensuring dietary preferences are met. Ideal candidates will have a passion for customer service and the ability to work flexible shifts, including weekends.

Qualifications

• Previous experience in a hospitality setting or customer service role preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail is required.
• Compassionate and patient demeanour is important.
• Knowledge of food safety and sanitation guidelines is necessary.
• Must be over 18 years old.

Responsibilities

• Greet residents warmly as they arrive at the dining area.
• Assist residents with seating and provide menus.
• Take food and beverage orders accurately and efficiently.
• Serve meals and beverages in a timely manner.
• Ensure that residents' dietary preferences are accommodated.
• Clear tables and reset them for the next service.
• Provide friendly service to residents throughout their meal.
• Collaborate with kitchen staff for smooth operation.
• Handle residents' concerns professionally.
• Maintain cleanliness in the dining area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Food safety knowledge

Job description

Overview

Roseland Parc is looking for a Hospitality Assistant to work 15 hours per week - shifts will be 10am - 3pm and could be various days within the week, so flexibility is required. Some weekend/evening work will be included. The ideal candidate will be able to work both Saturday and Sunday and have a passion for customer service and a genuine desire to enhance the dining experience for our residents.

As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.

Responsibilities

• Greet residents warmly as they arrive at the dining area
• Assist residents with seating and provide menus
• Take food and beverage orders accurately and efficiently
• Serve meals and beverages in a timely manner
• Ensure that residents' dietary preferences and restrictions are accommodated
• Clear tables and reset them for the next service
• Provide friendly and attentive service to residents throughout their meal
• Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
• Handle residents' concerns or special requests with professionalism and courtesy
• Maintain cleanliness and organization in the dining area

Requirements

• Previous experience in a hospitality setting or in a customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail
• Compassionate and patient demeanour
• Knowledge of food safety and sanitation guidelines
• Must be over 18 years old

Benefits

• Pension scheme
• Enhanced annual leave
• Birthday leave
• Rewards schemes
• Volunteering and wellbeing days
• And much more

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• IT Services and IT Consulting