Hospitality Account Manager (On-Call) – Coast Properties

Sykes Holiday Cottages; Newport; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Long service awards

Pension scheme

Job summary

Coast & Country Holidays, part of Sykes Holiday Cottages, seeks an Account Manager in Newport, Pembrokeshire. You’ll be the first point of contact for property owners, helping optimise holiday homes and ensure memorable guest experiences. On-call rota adds £350 per week for urgent issues.

Role involves guidance, fast responses, accurate record-keeping, and cross-team collaboration to improve property performance and guest satisfaction. Office-based with travel as needed.

Qualifications

• Customer service or customer relations experience.
• Strong communication and organisation skills.
• Confidence working independently and as part of a team.
• IT literacy, especially MS Office.
• Ability to problem-solve under pressure.

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with teams across Property Services, Quality & Revenue Management.
• Handle feedback to help improve guest satisfaction.
• Cover out-of-hours emergency phone (own car required).

Skills

Customer service

Communication

Independence

Teamwork

MS Office

Problem solving

Tools

MS Office

Job description

Coast & Country Holidays, part of Sykes Holiday Cottages, seeks an Account Manager in Newport, Pembrokeshire. You’ll be the first point of contact for property owners, helping optimise holiday homes and ensure memorable guest experiences. On-call rota adds £350 per week for urgent issues.

Role involves guidance, fast responses, accurate record-keeping, and cross-team collaboration to improve property performance and guest satisfaction. Office-based with travel as needed.