Account Manager

Sykes Cottages; Wadebridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Birthday day off

Volunteer days

Pension scheme

Health benefits

Training & development

Mental health support

Job summary

John Bray Cornish Holidays is looking for an Account Manager to join the Rock, Wadebridge team. You’ll be the first point of contact for property owners, helping them maximise holiday performance while ensuring guests have a seamless stay.

The role is full-time (37.5 hours, Mon-Sat, 9am–5.30pm) with an on-call rota. You’ll earn from £350 extra per week for handling urgent guest issues.

Qualifications

• Customer service or customer relations experience
• Strong communication and organisation skills
• IT literacy, MS Office
• Ability to problem-solve under pressure

Responsibilities

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

Skills

Customer service

Communication

Organisation

Problem-solving

MS Office

Job description

Come Work With Us At John Bray Cornish Holidays

• Salary: Up to £25,000 per annum
• Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
• Location: Our friendly Rock, Wadebridge office

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy John Bray, Rock team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning from £350extra per week for handling urgent guest issues.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You’ll Bring

We’re looking for someone who brings:

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are John Bray Cornish Holidays?

For nearly 50 years, John Bray Cornish Holidays have been welcoming guests to some of North Cornwall’s most beautiful coastal escapes. From clifftop retreats to cosy fisherman’s cottages, every property we manage is handpicked within a 5-mile stretch of stunning coastline, including Rock, Daymer Bay, Polzeath, and Port Isaac.

As part of the award-winning Sykes Holiday Cottages, we combine the warmth of a local team with the resources of a national brand, delivering memorable holidays for guests and peace of mind for owners.

Why You’ll Love Working With Us

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Access toSpark, our health and wellbeing platform
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.