Owner & Guest Experience Manager

Sykes Holiday Cottages Ltd; Wadebridge, Rock; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus scheme linked to company

Generous holiday allowance + long‑serv

Birthday day off

Pension scheme with employerContrib

Discounted stays for you and family

Descripción de la vacante

Sykes Holiday Cottages Ltd in Wadebridge seeks an Account Manager to be the first contact for property owners, helping optimise holiday homes and ensuring memorable guest experiences. The role includes participation in an on-call rota and handling urgent guest issues.

You will build relationships with owners, respond to inquiries, and collaborate with Property Services, Quality & Revenue teams to improve performance and compliance. On-site office in Wadebridge.

Formación

• Customer service or customer relations experience.
• Strong communication and organisation skills.
• Confidence working independently and as part of a team.
• IT literacy, especially MS Office.
• Ability to problem-solve under pressure.
• Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Responsabilidades

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with teams across Property Services, Quality & Revenue Management.
• Handle feedback to help improve guest satisfaction.
• Cover out-of-hours emergency phone (own car required).

Conocimientos

Customer service

Communication

Organisation

Independent work

IT literacy

Problem-solving

Hospitality/travel experience

Herramientas

MS Office

Descripción del empleo

Sykes Holiday Cottages Ltd in Wadebridge seeks an Account Manager to be the first contact for property owners, helping optimise holiday homes and ensuring memorable guest experiences. The role includes participation in an on-call rota and handling urgent guest issues.

You will build relationships with owners, respond to inquiries, and collaborate with Property Services, Quality & Revenue teams to improve performance and compliance. On-site office in Wadebridge.