Property Owner & Guest Experience Manager

Sykes Holiday Cottages Ltd; Salcombe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Extra holiday days

Birthday day off

Volunteering days

Parental leave

Pension scheme

Staff discounts

Wellbeing discounts

Employee savings

Long service awards

Job summary

Coast and Country Cottages is seeking an Account Manager in Salcombe to be the primary contact for property owners and ensure seamless guest experiences. You’ll respond to inquiries, maintain records, and collaborate with teams on property performance and compliance.

The role requires strong customer service, clear communication, and IT skills. Full-time hours with out-of-hours cover and a focus on delivering exceptional stays.

Qualifications

• Customer service or customer relations experience.
• Strong communication and organisation skills.
• Confidence working independently and as part of a team.
• IT literacy, especially MS Office.
• Ability to problem-solve under pressure.
• Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with teams across Property Services, Quality & Revenue Management.
• Handle feedback to help improve guest satisfaction.
• Cover out-of-hours emergency phone (own car required).

Skills

Customer service

Communication

Organisation

Independent work

MS Office

Problem solving

Hospitality experience

Tools

MS Office

Job description

Coast and Country Cottages is seeking an Account Manager in Salcombe to be the primary contact for property owners and ensure seamless guest experiences. You’ll respond to inquiries, maintain records, and collaborate with teams on property performance and compliance.

The role requires strong customer service, clear communication, and IT skills. Full-time hours with out-of-hours cover and a focus on delivering exceptional stays.