Hospitality Account Manager – Owner & Guest Experience

Sykes Cottages; Wadebridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Birthday day off

Volunteer days

Pension scheme

Health benefits

Training & development

Mental health support

Job summary

John Bray Cornish Holidays is looking for an Account Manager to join the Rock, Wadebridge team. You’ll be the first point of contact for property owners, helping them maximise holiday performance while ensuring guests have a seamless stay.

The role is full-time (37.5 hours, Mon-Sat, 9am–5.30pm) with an on-call rota. You’ll earn from £350 extra per week for handling urgent guest issues.

Qualifications

• Customer service or customer relations experience
• Strong communication and organisation skills
• IT literacy, MS Office
• Ability to problem-solve under pressure

Responsibilities

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

Skills

Customer service

Communication

Organisation

Problem-solving

MS Office

Job description

John Bray Cornish Holidays is looking for an Account Manager to join the Rock, Wadebridge team. You’ll be the first point of contact for property owners, helping them maximise holiday performance while ensuring guests have a seamless stay.

The role is full-time (37.5 hours, Mon-Sat, 9am–5.30pm) with an on-call rota. You’ll earn from £350 extra per week for handling urgent guest issues.