Account Manager

Sykes Holiday Cottages; Newport; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Long service awards

Pension scheme

Job summary

Coast & Country Holidays, part of Sykes Holiday Cottages, seeks an Account Manager in Newport, Pembrokeshire. You’ll be the first point of contact for property owners, helping optimise holiday homes and ensure memorable guest experiences. On-call rota adds £350 per week for urgent issues.

Role involves guidance, fast responses, accurate record-keeping, and cross-team collaboration to improve property performance and guest satisfaction. Office-based with travel as needed.

Qualifications

• Customer service or customer relations experience.
• Strong communication and organisation skills.
• Confidence working independently and as part of a team.
• IT literacy, especially MS Office.
• Ability to problem-solve under pressure.

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with teams across Property Services, Quality & Revenue Management.
• Handle feedback to help improve guest satisfaction.
• Cover out-of-hours emergency phone (own car required).

Skills

Customer service

Communication

Independence

Teamwork

MS Office

Problem solving

Tools

MS Office

Job description

Join Our Friendly Welsh Coast & Country Holidays Team Delivering Unforgettable Welsh Getaways

• Salary:£25,000 per annum
• Hours:Full-time (37.5 hours, 9am until 5.30pm) + on-call rota cover
• Days of Work:Monday to Saturdaywith a day off in the week (required to work 2 Saturdays per month).
• Location:Our welcoming Newport, Pembrokeshireoffice.

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning from£350extra per week for handling urgent guest issues.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You’ll Bring

We’re looking for someone who brings:

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Coast & Country Holidays?

At Coast & Country Holidays, we believe holidays should be warm, welcoming and worry-free - just like the cottages we offer and the people behind them. As part of Sykes Holiday Cottages and the wider Forge Holiday Group, we provide a carefully selected portfolio of high-quality holiday cottages across Pembrokeshire, Ceredigion, Carmarthenshire, Monmouthshire and Powys, each chosen for its comfort, charm and connection to local life.

Established in 1990, we’ve been welcoming guests to Wales for over 35 years, building on a simple promise of honest, personal service that still guides us today. From our office in Newport, Pembrokeshire, our local team shares genuine knowledge and passion for the region.

Why You’ll Love Working With Us

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Access to Spark, our health and wellbeing platform.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.