Hospital Porter

KIMS Hospital; Grove Green; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospital in Kent is seeking a Guest Services Porter to provide exceptional portering and concierge services. The role includes transporting patients and equipment, greeting visitors, and supporting the hospital's emergency response team. Ideal candidates will possess excellent customer service skills and have prior experience in a hospital. The position offers a supportive work environment with various benefits including annual leave and health insurance.

Benefits

33 days’ annual leave (including bank holidays)

Free secure staff parking

Private health insurance

Up to 40% off selected services

Discounted gym membership

Qualifications

• Previous experience as a porter, ideally in a hospital setting.
• Polite, articulate, and professional at all times.

Responsibilities

• Transporting patients and equipment safely.
• Meeting and greeting patients and visitors.
• Assisting patients during admission or discharge.
• Supporting hospital security with regular checks.
• Participating in the hospital emergency response team.

Skills

Excellent customer service skills

Strong communication skills

Ability to stay calm under pressure

Organised and proactive

Education

Good standard of general education

Job description

Hospital Porter | KIMS Hospital, Maidstone

KIMS Hospital – Kent’s largest independent hospital – is looking for a Guest Services Porter to join our dedicated team. In this varied role, you’ll provide a first-class portering and concierge service that ensures every patient and visitor feels welcome, supported, and cared for.

About the role

As a Guest Services Porter, no two days are the same. You will work flexibly across a variety of portering tasks, always championing patient experience. Your responsibilities will include:

• Transporting patients, equipment, stores, pharmaceuticals, specimens, and waste materials.
• Meeting and greeting patients, visitors, consultants, and staff with professionalism and warmth.
• Assisting patients on admission or discharge, explaining facilities and offering support.
• Supporting hospital security by carrying out regular checks and responding to incidents.
• Acting as part of the hospital emergency response team, including cardiac arrest and fire response.

This is a frontline role where you will make a real difference to the comfort, safety, and wellbeing of every patient and visitor to KIMS Hospital.

What we’re looking for

• A good standard of general education.
• Excellent customer service skills – polite, articulate, and professional at all times.
• Previous experience as a porter (ideally in a hospital setting).
• Strong communication and interpersonal skills.
• Ability to stay calm and reliable under pressure.
• Organised, proactive, and a strong team player with natural friendliness.

At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:

• 33 days’ annual leave (including bank holidays)
• Free secure staff parking
• Private health insurance
• Up to 40% off selected KIMS Hospital services
• Employee Assistance Platform
• Discounted gym membership

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.

Apply today

If you are approachable, reliable, and committed to delivering the very best patient experience, we’d love to hear from you.

For queries, please contact Diane on 01622 237634 or email [e-mail]

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.