Hospital IT Support Apprentice: Learn & Grow

KIMS Hospital; Maidstone; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Free Secure Staff Parking

Pension Scheme

Private Health Insurance

33 Days annual leave plus extra time…

Life Assurance

Free Eye Test

Job summary

KIMS Hospital in Maidstone is offering an IT Support Technician Apprentice role. You will join our IT team, provide first-line support to hospital staff, and learn on the job while working toward an IT qualification.

You will gain hands-on experience with Windows 11, Microsoft Office, Active Directory, networks and hospital IT systems, under guidance from experienced colleagues to build a solid IT support career.

Qualifications

• Interest in IT and technology and desire to start a career in IT support.
• Willingness to learn, enthusiasm and good customer service orientation.
• Strong verbal and written communication, and ability to work with colleagues at all levels.

Responsibilities

• Act as a first point of contact for IT queries and technical issues from hospital staff.
• Log, investigate and resolve IT support requests, escalating issues when appropriate.
• Provide support for PCs, laptops, printers, peripherals and other IT equipment.
• Develop knowledge of Windows 11 and Microsoft Office.
• Learn how user accounts, email accounts and security permissions are managed.
• Gain experience using Active Directory and other IT systems and tools.
• Develop an understanding of networks, servers, antivirus, backups and network management.
• Support colleagues with hospital-specific applications and systems.
• Assist with the implementation, training and ongoing support of IT applications.
• Work alongside experienced IT professionals and develop your technical troubleshooting and problem-solving skills.
• Assist with general IT administration and other duties as required.
• Attend mandatory training and take an active role in your apprenticeship learning and development.

Skills

First-line support

Customer service

Problem solving

Communication

Teamwork

Tools

Active Directory

Windows 11

Microsoft Office

Printers

Networks

Servers

Antivirus

Backups

Job description

KIMS Hospital in Maidstone is offering an IT Support Technician Apprentice role. You will join our IT team, provide first-line support to hospital staff, and learn on the job while working toward an IT qualification.

You will gain hands-on experience with Windows 11, Microsoft Office, Active Directory, networks and hospital IT systems, under guidance from experienced colleagues to build a solid IT support career.