IT Support Apprentice: Hybrid Training & Growth

KJL Group; United Kingdom; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Team socials

Healthcare after 12 months

Bonus program

Job summary

KJL Group in Basildon, Essex, is offering a Junior IT Support Engineer apprenticeship that combines hands-on client tech work with an industry-recognised qualification. The role is full-time and hybrid after training, with a supportive team and real projects across the UK.

You’ll learn first-line support, troubleshooting, Microsoft 365 apps, device setup, and basics of Active Directory and Azure, under the guidance of experienced engineers.

Qualifications

• A genuine passion for technology and problem solving
• Strong communication skills with a customer first mindset
• Basic knowledge of computers, networks, Microsoft software
• Willingness to learn and work towards industry certifications
• Self-motivation and reliability with a desire to grow in a supportive team

Responsibilities

• Provide first-line technical support to clients (remote & onsite)
• Troubleshoot hardware, software, and networking issues
• Support users with Microsoft 365 applications (Outlook, Excel, Teams, Word)
• Assist with setting up PCs, laptops, mobile devices, and printers
• Gain exposure to Active Directory and cloud-based services like Azure
• Work alongside experienced engineers on real client projects
• Learn how to diagnose and fix hardware (desktops and laptops)

Skills

Customer-first mindset

Strong communication

Basic computer knowledge

Willingness to learn

Self-motivation

Education

Apprenticeship program

Tools

Microsoft 365

Active Directory

Azure

Job description

KJL Group in Basildon, Essex, is offering a Junior IT Support Engineer apprenticeship that combines hands-on client tech work with an industry-recognised qualification. The role is full-time and hybrid after training, with a supportive team and real projects across the UK.

You’ll learn first-line support, troubleshooting, Microsoft 365 apps, device setup, and basics of Active Directory and Azure, under the guidance of experienced engineers.