Receptionist/ Clerical Officer

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 12,000 - 21,000; Part time

Job summary

Betsi Cadwaladr University Health Board are seeking a Clerical Officer to join the IV Suite at Wrexham Maelor Hospital. You will provide friendly front-of-house reception, handle patient journeys, arrange appointments and update records within a busy outpatient setting.

Proven IT and administrative skills are essential, with attention to detail and the ability to work as part of a small team on a rolling two-week rota. Welsh language skills will be learned on appointment.

Qualifications

• Maths/English GCSE or equivalent.
• Sufficient clerical/office/reception experience.
• Good communication and IT skills.
• Knowledge of data protection and patient confidentiality.

Responsibilities

• Provide a friendly and comprehensive reception service to all staff and patients.
• Arrange appointments and maintain patient records to support the outpatient journey.
• Input data onto relevant databases and collate data for clinical audits.
• Collate and distribute clinic lists and liaise with secretaries and administration staff.

Skills

Good communication skills

IT Skills

Education

Maths/English GCSE or equivalent

Job description

Job Overview

Are you looking for an interesting clerical role and to work in a niche environment? Then this may be the position for you.

We have an exciting opportunity for a candidate to join the team within the IV Suite at the Wrexham Maelor Hospital. The Clerical Officer role is a 18.75 hr post working alongside 2 other team members on a rolling 2 week rota. This is to provide clerical support to the department between the hours of 8.30am-4.40pm Monday through to Friday. The Clerical Officer(s) will provide a Front of house service, greeting patients on their arrival to the department and supporting the patient journey runs as smoothly as possible. This will include arranging appointments and processing the outcomes of the outpatient clinics, ensuring patient records are updated accurately, receiving and dispatching of patient case notes, along with other duties to ensure that the department meets all the patient’s needs. You should have excellent IT, communication and clerical skills, be well organised with a meticulous approach to work and attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.

Welsh language Skills need to be learnt when appointed to the post.

Main duties of the job

• To ensure confidentiality is maintained at all times.
• Provide a friendly and comprehensive reception service to all staff and patients visiting the department.
• Undertake efficient reception duties e.g. answering the phone and receiving people at the reception desk.
• To deal efficiently and courteously with colleagues and all visitors at all times as per departmental standards.
• Visitors to the department include, staff from other areas, company representatives, visiting medical staff and patient relatives.
• Deal courteously with telephone calls and enquires and relay messages in an efficient manner as service standard, processing urgent referrals.
• Assist with general clerical duties, including distributing incoming mail.
• To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.
• To collate and distribute clinic lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to clinic lists. This may include the booking of emergencies.
• Print and distribute clinic lists in a timely manner.
• Liaise with the nursing and medical teams within the department, to help maintain patient flow.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Maths/English GCSE or equivalent

Desirable criteria

• NVQ 2 in Administration NVQ in Customer Service ECDL

Experience

Essential criteria

• Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment

Desirable criteria

• Previous experience working within the health care sector General experience of administration functions

Skills

Essential criteria

• Good communication skills
• IT Skills

Desirable criteria

• WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records
• Welsh speaking

Knowledge

Desirable criteria

• Knowledge of data protection and patient confidentiality