Receptionist & Clerical Officer – Patient Services

NHS; Wrexham; Remote; GBP 16,000 - 24,000; Part time

Benefits offered by this job

Disability Confident Employer

Family-friendly benefits

Welsh language skills development

Job summary

BCUHB North Wales is recruiting a Clerical Officer / Receptionist for the Sexual Health Service in Wrexham. You will be the first point of contact for patients visiting or calling the clinic and assist colleagues and service users to ensure smooth patient journeys.

The role requires a helpful, pleasant manner, with a daily rotation of front desk and back office duties and good computer literacy. Welsh and English speakers are welcome; Welsh language skills are to be learned when appointed.

Qualifications

• Educated in English and Maths to GCSE or equivalent standard.
• It or word processing qualification (e.g. RSA 2 or equivalent).
• ECDL or equivalent ICT qualification.
• NVQ Level 1 or equivalent in customer service.

Responsibilities

• Be the first point of contact for patients and colleagues at the clinic.
• Assist patients visiting or calling the Sexual Health Service.
• Rotate front desk and back office duties to provide variety.

Skills

Accurate data entry

Patient communication

Multitasking

Team working

Flexible approach

Education

GCSE English & Maths

IT/word processing qualification

ECDL

NVQ Level 1 in customer service

Tools

GP clinical IT system

Job description

BCUHB North Wales is recruiting a Clerical Officer / Receptionist for the Sexual Health Service in Wrexham. You will be the first point of contact for patients visiting or calling the clinic and assist colleagues and service users to ensure smooth patient journeys.

The role requires a helpful, pleasant manner, with a daily rotation of front desk and back office duties and good computer literacy. Welsh and English speakers are welcome; Welsh language skills are to be learned when appointed.